“First class”, “brilliant”, and “fantastic” were to name a few of the latest compliments made about staff at the region’s ambulance service.
More than 110 people responded to the East of England Ambulance Service NHS Trust (EEAST) January experience survey, with 98% either satisfied or very satisfied with the overall level of service they received from staff.
For the third consecutive month, the latest figures revealed that 100% of respondents felt they could trust staff and that they were treated with privacy, dignity, and respect.
A patient from east Norfolk said: “Your handling of my case was first class; I cannot fault it any way, thank you so much.”
Whilst another respondent from north Bedfordshire said: “I don't think anything could have been done any better; it was quick and efficient, they took great care of my husband.”
Other high scoring areas of the report included the level of care received by staff, with every respondent either satisfied or very satisfied. Similarly all found that the cleanliness of both the interior of the ambulance and equipment used was either acceptable or fairly acceptable.
It was also revealed that almost 94% of people found that the handling of their call was either very acceptable or acceptable.
An area of improvement was the length of time people waited for their ambulance, with almost 90% describing their waits as either very acceptable, acceptable, or fairly acceptable.
Kevin Brown, Director of Service Delivery, said: “We strive to provide a consistently high level excellent patient care delivered with the highest degree of professionalism. The feedback from this recent survey is a testimony to our values and work ethic.”
He added: “My thanks to those who took the time to complete this survey, their feedback is vital to us further improving our service as we look forward into 2017 and beyond.”
To view the reports in full, visit: http://www.eastamb.nhs.uk/performance/patient-surveys/Patient-experience-report-emergency-services-january-2017.pdf
If you were treated by EEAST and want to tell us your thoughts, you can follow on Twitter and tweet us @EastEnglandAmb, email: eoeasnt.Feedback@nhs.net, or visit our website: http://www.eastamb.nhs.uk/contact-us/
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